Privacy Policy

We take your right to privacy seriously and want you to feel comfortable using our web site

This Privacy Policy deals with personally identifiable information that may be collected by us on our site. Private information will here forth be referred to as ‘Data’. Please take time to read our Terms of Use. 

1. Collection of Data 

All of our registration, signup and contact processes require valid contact details including contact name and email address. Please take note that your details or other submissions on this site may contain other personally identifiable information and, as a result, may appear on this site. Like many web sites, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. 

2. Use of Data 

We may use Data to customise and improve your user experience on this site. 

Names, telephone numbers or email addresses supplied to us via this website will only be used for communication purposes with the subscriber. We will not share, trade or transfer your personal details or information with any other parties. You can opt out and choose not to receive communication or information from us at any time. 

3. Cookies 

Like many web sites, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our web site and, if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement. However, the companies serving the advertising do not have access to our cookies. These companies usually use non-personally identifiable or anonymous codes to obtain information about your visits to our site. 

4. Changes to this Privacy Policy 

We have the right to change our Privacy Policy. You will be notified of any substantial changes via email. 


While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data. 

We accept no liability for any loss or damage a person suffers because that person has directly or indirectly relied on any information stored on this server. 

6. Contact Information 

If you have any questions about this Policy or our web site, please feel free to contact our webmaster from the contact details on the website. 


Vision, Mission & Values 

Vision -

     External : To provide exceptional levels of service and to become Brisbane’s

     first hotel of choice for guests, employees and stakeholders.

     Internal : To deliver the best service, quality and product within the industry. 

Mission -

     Where service comes first. 

Values -

     Respect: We listen, encourage and acknowledge the contributions of our team members.

     We speak frankly, respectfully and positively in all our interactions. We at all times seek

     suitable outcomes that benefit owners, guests and staff.

     Integrity: We will act with transparency and integrity in all our transactions with our

     people, our products and our public. We are committed to acting at all times to the highest

     moral and ethical standards. Nothing is more important to us than doing the right thing.

     Collaboration: We make decisions, both internal and external through open minded

     communication that is focused on positive outcomes and include the views of customers and staff.

     Empowerment: See it, understand it, own it, and learn from it.

     Excellence: For our customers in our community, using best practice, self review & ongoing learning.

     Enterprising: We mould our opportunities and challenges today for a greater tomorrow.