Terms & Conditions

Terms & Conditions

Accommodation Terms & Conditions 

Thank you for choosing to stay with us at the Royal on the Park Brisbane. Below is the hotels terms and conditions that apply during your stay, please read them carefully and acknowledge your acceptance. 

Credit Card Surcharges

A surcharge of 1.5% applies to all transactions processed via Visa, Visa Debit, MasterCard and MasterCard Debit.  Payments made via American Express, Diners Club or JCB cards will incur a surcharge of 1.9%.

Credit Card Pre-authorisation

Please be aware that upon your arrival, Royal on the Park requires a pre-authorisation from your credit card for an amount equivalent to your room rate and an additional bond amount calculated at up to $100 per night. Pre-authorised funds are held by your financial institution and may be utilised by the hotel to settle any outstanding charges from your stay. Depending on your financial institution these funds may take up to 10 business days to clear after your departure from the hotel. Alternately a cash or EFTPOS deposit can be accepted, any unused amount will be returned upon your departure. If paying by Cash or EFTPOS, photo ID will be required. 

All reservations require credit card guarantee, due at the time of booking, or a company/travel agent guarantee. We reserve the right to ask and receive photo id as security to prevent credit card fraud. 

Check In and Check Out Times

Check In from 1.00pm, Check Out prior to 11.00am.

Check In at 1pm is guaranteed for the best available room in the category booked.  Early arrivals may be requested however are not guaranteed. The hotel has limited luggage storage facilities available. Should you require an early Check In please contact the hotel directly (a fee may apply). For a late Check Out, please contact reception on the day of departure (fees may apply). 

Cancellations and/or Non Arrival

Cancellations and amendments can be made up to 24 hours prior to 1800 on the day of arrival (Brisbane time) and will not incur any cancellation fees.  Any cancellation made after this time, or failing to show will result in the first night’s charge, or any prepayment forfeited. 

Children Policy

12 years and under are classed by Royal on the Park as Children.  Ages 13 and above as classified as adults for the purpose of meal pricing and accommodation charges.

Royal on the Park has a limited number of Baby Cots available at a charge of $15.

Additional bedding is available in selected room types only– from $35.00 per night, per person. 

Non Smoking Hotel

Royal on the Park Brisbane is a Non Smoking Hotel, and we ask that you refrain from smoking in your room. Evidence of smoking in rooms will incur a $500.00 cleaning fee on your account.  Should the hotels smoke alarm system by set off by a guest smoking in their room – an additional charge of $1900 will be charged for the Emergency Services Call Out Fee.  Please help us keep the hotel a smoke free environment. 

No Party Policy

Royal on the Park has a strict no-party policy in its accommodation rooms.  Guests found to be in breach of this policy shall be asked to leave the hotel and may forfeit any funds paid.  The registered guest shall be responsible for any damage caused to hotel property (wilful or accidental).

TRAVELLER ACCOMMODATION PROVIDERS ACT 2001 

The Traveller Accommodation Providers (Liability) Act 2001 changes the common law about innkeeper’s liability.

Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act:

  • Applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest.

  • Is limited to $250 for each accommodation unit provided for the use of the guest on the day, unless the guest’s property was placed in safe custody facilities.

  • Does not cover motor vehicles and things owned by the guest left in or on motor vehicles. 

Website Terms & Conditions 

Your use of this website is governed by these Terms and Conditions. 

By using this website you have accepted these terms of use. Hereafter, the use of ‘you’ refers to the website viewer / user and the use of ‘we’ refers to the website owner and organisation. 

Website Material 

The material on this site has been compiled for your convenience. The website owner does not take any warranties regarding its accuracy, quality or completeness. We are entitled to make changes to the website material and are not obliged to notify you. 

The website may contain the views and recommendations of third parties. Such third party inclusions do not reflect our views and the website owner is not liable for such third party material. Even though all material has been compiled in good faith, you should not solely rely on it when making decisions affecting your personal interest 

Further, we do not claim that the website is virus free or that it is safe from damaging errors or defects. Nor do we warrant that the website will be uninterrupted or error-free, or that defects will be corrected, or that the server used to access this website is virus free. 

Links to other sites 

The website may include external links to other websites for your convenience. The website owner does not take responsibility regarding the accuracy of any links provided or the accuracy of material provided within the linked website. In addition, we do not support any material provided on such sites unless expressly indicated. 

Limitations to liability 

The website owner is not liable for any loss or damaged incurred from the connection with your use of material linked to our website. This includes direct, indirect consequential and punitive damages that others may suffer, as well as loss of profit, business interruption or the loss of data. 

COPYRIGHT 

All of the content and functionality of this website including the text, graphics, logo, icons and images are the exclusive property of the website owner and or its affiliates, is protected under the Australian and International Copyright Laws. All rights to the website are reserved, unless expressly granted. 

The trademarks, design and logos displayed on the website are registered trademarks of the website owner. You are prohibited of attributing any information belonging to this website in any public medium for advertising or promotions purposes or reproducing any trademark belonging to this website. 

Any unauthorised use of this website may give rise to claim for damages. 

Your use of this website and any dispute arising from the use of his website is subject to the laws of the Commonwealth of Australia.

royal on the park entrance